Privacy Policy

This privacy policy explains how we collect, use, and protect the information provided by users of our review generation and management system. By using our services, you agree to the terms outlined below.

Information We Collect

We may collect the following types of information to provide and improve our services:

• Customer contact details, such as names, phone numbers, and email addresses, to send review requests.
• Feedback provided by customers through SMS, email, QR codes, or feedback forms.
• Data related to the usage of our automated follow-up email feature, such as delivery and response rates.

How We Use Information

The information collected is used to:

• Send review requests through SMS, email, and QR codes.
• Customize and personalize communication, including using local phone numbers and business email addresses.
• Automate follow-up emails to increase feedback responses.
• Manage and redirect feedback, ensuring positive reviews are shared publicly and negative reviews are addressed privately.
• Notify businesses instantly about negative reviews via email and SMS.

Sharing of Information

We do not sell or share customer data with third parties for marketing purposes. Information is only shared as necessary to fulfill the services requested, such as sending review requests and notifications.

Data Security

We take data security seriously and implement appropriate measures to protect customer information from unauthorized access, alteration, disclosure, or destruction.

Retention of Information

We retain information for as long as necessary to provide the services outlined above. Users may request deletion of their data at any time by contacting us directly.

Your Privacy Rights

Users have the right to:

• Access the information collected about them.
• Request corrections or deletions of their data.
• Opt-out of receiving review requests or follow-up emails.

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on our website, and users will be notified of significant updates.

Contact Us

If you have any questions or concerns about this privacy policy, please contact us at [Insert Contact Email].